Refund policy

RETURNS AND REFUNDS POLICY

7.1

This clause 7 only applies if you have made a purchase as a consumer, in other words, as a natural person who acted for purposes which are outside their trade, business, craft or procession.

 7.2

Nothing in these terms excludes or limits any guarantees, warranties, representations or conditions implied or imposed by law, including the Consumer Guarantees Act (“CGA”), or any liability under them which by law may not be limited or excluded.

 7.3

You are entitled to a refund or exchange of Products where the Product(s):

 (a)

has a problem that would have stopped someone from buy the Product if they had known about it;

 (b)

is unsafe;

 (c)

is significantly different from the same or description; or

 (d)

does not do what we said it would, or what you asked for and cannot be easily fixed.

 7.4

We may request that you return the Products subject to a refund or exchange under clause 7.3. We will provide you with a return label in such cases.

 7.5

If you are entitled a refund under clause 7.3 we will return your money to you by re- crediting it to the payment method you used to pay for the Products without undue delay and if the return of the Products is requested by us, within 14 days of the day we have received the Products you wish to return or until you supply evidence that you have sent the Products back to us, whichever is the earliest. The refunds will be made in New Zealand dollars ($NZD).

 7.6

We are not responsible for the fluctuations in the exchange rate between New Zealand dollars ($NZD) and any other currency and provided we have refunded the same amount in New Zealand dollars ($NZD) as we charged for the products at the point you ordered them, this will constitute a full refund of the purchase price.