Shipping policy

DELIVERY

5.1

In normal circumstances your order should be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. If there are reasons why we believe that delivery may be delayed, we will try to contact you.

 

5.2

We can deliver as many Products as you wish up to 25 kilograms in weight for a one-off single delivery charge.

 

5.3

We will endeavour to deliver all the Products you order. In the unlikely event of any Product being out of stock at the time we will notify you of this and hold your order until the missing Product(s) is/are available. We will not deliver any part of your order until all the Products you have ordered are in stock and available for delivery to you. This may affect the normal delivery schedule.

 

5.4

We regret we are unable to accept orders for delivery to an address containing a PO Box Number, or from persons placing an order whose address contains a PO Box Number. There may be other types of addresses to which, from time to time, we are not able to accept orders for delivery.

 

5.5

Subject to clause 5.4 above, deliveries will be made to the address that you have nominated. The Products will be at your risk from the time of delivery. In the event that you select a business address, we shall be deemed to have delivered the Product to its intended recipient by delivering it to the reception area at the business address. However, if an express delivery has been selected, your signature will be required or the Products will not be delivered.

 

5.6

Standard Delivery Service in the New Zealand:

 

(a)

A "working day" is any day (other than a Saturday, Sunday or public holiday in Australia (depending on where delivery is to be made)).

 

(b)

Delivery charges will be calculated at the time of check-out and will be dependent on the weight of the Products and the location of delivery.

 

(c)

No deliveries are made on Saturdays, Sundays or public holidays in the New Zealand (depending on where delivery is to be made).

 

(d)

Please note if you order from our Website, we can only deliver to a valid address located within New Zealand.